- ARE YOU A HOMEOWNER? -
We are here to repair damage at your property!
We are OCG Companies, and we do the restoration work for DTE and Consumers Energy. If one of these utilities worked recently at your property, we will be there soon to fix up any damage. Every year we do over 20,000 restoration jobs for homeowners like you. We repair lawns, driveways, sidewalks, roads, irrigation, and everything in between. Repairs usually take about a month to complete from start to finish, and we will be with you through the entire process.
Here are the answers to some of our most frequently asked questions.
Frequently Asked Questions (FAQs)
When will my repairs take place?
Depending on the extent of damage and amount of work at your property, repairs can take anywhere from a couple of weeks to several months. If you have multiple damaged areas, the concrete work will be done first, followed by the irrigation and lawn.
Our restoration process ensures a high quality of work and satisfaction for all parties. First, a utility company will send us a work order for your property, and our scouters will take pictures and measurements of the damage. Next, we Miss Dig your property to mark all underground utilities such as gas lines and water pipes to ensure safe digging when our crews come. Even if we are not digging at your property, we still mark the utilities as a precaution. Once Miss Dig has finished, we are ready to work, and our crews will come as soon as they can.
We usually wait until April or May to put down seed or sod, and an early snowfall sometimes delays our lawn repairs until the next year. In addition, we cannot pour concrete in the rain, so a rainy week will also push back our work schedule.
Due to our constantly changing schedule, we do not know exactly when we are coming to your property until a day or two before. With that being said, if you want updates on the status of your work, feel free to give us a call any time Monday through Friday from 9am to 5pm, and one of our friendly staff will be happy to give you any additional information.
Your satisfaction is very important to us, and we do everything we can to complete your work as quickly and efficiently as possible. Rest assured that even if we are delayed, we never miss a job, and your work is always our top priority.
Why are there people taking pictures at my property?
Before starting any work, we send scouters to take pictures and measurements of your property. This allows us to determine the scope of work being done and ensure the work we do is accurate. You can recognize our scouters by a bright colored safety vest with the OCG logo. Feel free to ask them any questions while they are at your property.
Why are there flags in my lawn?
Before starting a job, we will Miss Dig your property. Miss Dig marks all gas lines, water lines, and any other underground utilities with flags or paint. We do this to make sure we do not hit any of those utility lines when we are digging. Even if no digging is required, we still Miss Dig it as a precaution.
We kindly ask that you do not remove the flags in your yard until we have finished all work at your property. Leaving the flags in avoids additional delays of having to Miss Dig your property again.
What do the markings on the concrete/asphalt mean?
Before beginning work, one of our scouters will mark the areas that need to be replaced, usually with pink or white spray paint.
Do I need to be there when the work is being done?
No, you do not need to be there when the work is being done. Our markings and pictures ensure the crews know exactly what work needs to be done and where. However, if you want to be there when the work is being done, just give us a call and we will make sure the crews do not start working unless you are home.
What if I want to be notified 24 hours in advance of when work will be done?
If you want to be notified 24 hours in advance, give us a call and we will put you on a 24-hour notice list. This means that someone from the office will give you a call the day before our crews are scheduled to work at your property. In addition, the crew that is working at your property will call you before they head over.
How do you repair the lawn?
Our crews will first dig a couple inches, lay fresh topsoil, mulch, and make sure the surface is graded and level. Then we put down our unique, custom-made seed blend of both annual and perennial grasses, which includes Kentucky Bluegrass. After that, we cover the seeds with straw to protect them from wind and birds. The annual grasses will grow first, providing cover for your lawn while the perennial grasses take root. Eventually, after the perennial grasses are established, the annual grasses will die away, leaving you with permanent, lush grass for your lawn.
We also lay down sod, and if you would like sod instead of seed, please contact us. We will coordinate with the utility company to get that for you.
How do I take care of my new grass seed/sod?
New grass needs a lot of care! Seed and sod should be watered thoroughly twice a day for best growth. Wait until new grass is at least 4 inches high or until sod is fully rooted before mowing. We also recommend no human or pet traffic on the new grass for 4 weeks.
How do you repair the concrete?
Concrete jobs usually take several days to complete. We start by saw cutting the concrete several days in advance to prepare for excavation. Then our excavation crews will rip out the damaged concrete and place wooden forms inside the excavated area. After that, our finishing crews will pour fresh cement, smooth it out, and apply cure.
We always put barriers and cones around our jobsites for the safety of the residents. Expect our crews to come back and pick up the barriers and pull out the wooden forms after the concrete has fully dried.
Our crews always knock on your door prior to excavation. If there is a car in the driveway, they will not start work until it is moved.
How long before I can walk or drive on my new concrete?
Concrete takes time to cure. We highly recommend 24 hours before walking on new concrete and 7 days before driving on it. This will ensure you have the strongest possible concrete with a very low chance of cracking.
What if my irrigation system was damaged?
Each year, our qualified crews repair hundreds of irrigation systems of all types—old, new, big, and small. If your irrigation system was damaged by a utility company, we will stop by within the next few weeks to repair it. Our irrigation crews always call before they come and will coordinate with you about turning on the water.
What if I am not satisfied with the repairs?
Your satisfaction is very important to us. Once all work is complete, if you are unsatisfied with the result, feel free to contact us and we will do our best to make it right whether that means touching up your grass, redoing your concrete, or anything else.
If there is additional damage at your property that was not repaired, please contact us. We will reach out to the utility company and put you back on our schedule.
Can I purchase seed?
Yes! Our unique blend is a mixture of six grass species and consists of both annual and perennial grasses, including Kentucky Bluegrass. This allows the annual grasses to sprout first and provide cover for your lawn while the perennial grasses take root and eventually provide a more permanent cover. We sell our seed in 10 pound bags for $70 a bag. On average, a 10 pound bag of seed will cover 2500 square feet. If you wish to purchase our seed blend, give us a call and we will schedule a time with you to drop it off!
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